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Our standard cut-off time for next day orders is 11.00 a.m. - we are unable to guarantee process of next day orders after this time, however, we always endeavour to process orders as quickly as possible and we may manage to despatch orders received after this time in an case.
Courier deliveries are made Mondays to Fridays and will be the next day in this sequence - it is possible for us to arrange Saturday delivery, however a surcharge will be applied for this service (please contact us for more details)
Our international rates will apply to the majority of orders, however there may be occasions where the weight of an international order is excessive and a weight surcharge may be necessary. In this situation we will contact you upon receipt of your order and set out the terms and value of the surcharge (this surcharge may apply to orders of a weight over 1.5 kilograms).
A delivery charge will be applied to an exchange of items, where the reason for the exchange is not our fault. This delivery charge will be based on the actual cost of postage and will be charged to the original credit card used to make the purchase.
If you have a query about any of our charges then we would encourage you to give us a phone call - we are a family company and have the ability to adapt and apply common sense to any situation - if you have special circumstances and wish to discuss your needs or requirements with us then please email or phone.
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